The staff at the Bath Community Hospital’s billing office is available Monday through Friday to help with your account or if need assistance setting up payment schedule.

Please make sure you bring your latest insurance card to your doctors office or when registering at the hospital to avoid payment delays. Insurance information changes frequently. Notify the billing department and/or hospital registration if there are any changes to your insurance coverage or a change of address.

If you do not have health insurance, the billing department will help refer you to the appropriate resource or agency. A financial assistance program is available for qualified individuals. Call or stop by the office for an application.

Contact Information

Payment

839-7045 or 839-7046
Toll Free 1-866-839-7100

Insurance Billing Questions

If patient’s last name begins with:

A- L 839-7131
M-Z 839-7029

Financial Assistance

839-7072

Collections

839-7072

Business Office Supervisor

839-7043 Troy Doyle

Office hours: 7:30 am to 5:00 pm Monday through Friday

Location: in Mitchelltown (approximately 1 mile north of Hot Springs on Route 220 --across from Home Oil)

Frequently Asked Questions:

Q - Why do I have multiple statements with different account numbers and amounts due?

A - Each time you register for a service, you will receive a new account number and new statement if you own a balance.

Q - How do I get a copy of my bills?

A - Please contact the billing office at 540-839-7045 or 839-7046

Q - Why am I receiving a statement that shows a balance due?

A - There may be a balance due for a few reasons:
1) Your policy may require a co-pay or deducible
2) Your insurance has denied the claim
3) Insurance payment is pending for additional information

Please contact the billing office to discuss the balance due.

Q - How will I know if my insurance covers the services?

A - You will need to review your policy information prior to the service. In many cases, your doctor will help you with the pre-authorization prior to receiving services.

Please notify the billing department and/or hospital registration if there are any changes to your insurance coverage or a change of address.

Tips to get your hospital bill paid quickly:

1. Be familiar with what your insurance covers – Read your policy information.
2. Be sure to let the hospital registration personnel know if you have a designated Primary Care Physician (PCP).
3. Advise the hospital registration personnel if you are required to get a pre-authorization for hospital admission or procedures.
4. Always have your insurance cards when you register for hospital services.
5. Notify hospital registration personnel of any changes such as insurance, home address, phone number, employment, etc.
6. Give all insurance information to the hospital registration personnel. (If you have supplemental insurance of if you are registering under workers compensation or due to a motor vehicle accident.)
7. If you are registering for a worker’s compensation claim, be sure you have notified your employer first. If possible get a claim number or your employers worker’s compensation claim form with the insurance carrier’s name.
8. If you have retired and have Medicare, but continue to work and have other insurance coverage in addition to Medicare, you must call the Medicare COB (Coordinator of Benefits) Department at 1-800-999-1118 to make them aware of your working status and other insurance information. If you have retired and are no longer working but have continued the insurance you had while working (COBRA), you must also contact the Medicare COB Department. This is also the case if you are covered by your spouse’s insurance policy.
9. If you have Medicaid and have hospitalization insurance through your employer, you must notify your local Social Services Department of this coverage. Medicaid is always the final payer.
10. If you any questions about your insurance coverage, call your insurance company.